FAQ

1：Is there an upper limit on the supported file size and duration?

There is no upper limit on the supported file size and duration. Different level of membership have different upper limits. For details, please refer

2：Will my membership be automatically renewed after purchase?

No, there is no automatic renewal function (neither the computer nor the mobile phone).

3：Do you support invoicing and how to apply?

You need to select the corresponding order on the "Order/Invoice" page of the computer version to apply, which will be issued and sent to the mailbox within two working days.

4：What are credits and what's the use?

Credits are the billing unit, submitting non-free tasks will consume credits; for the video dubbing, 10 credits are consumed for every 30 seconds of audio/video (less than 30 seconds is counted as 10 credits), with a minimum of 20 credits; voice cloning consumes credits per task: 6 for instant cloning, 5000 for advanced customization, and 30,000 for professional customization; TTS consumes 1 credit per 1000 characters for built-in voices, free for less than 1000 characters; clone voices consume 1 credit per 300 characters; Voiceover consumes 1 credit per 200 characters.

5：Why is there no sound in the synthesized voice (or audition timbre)?

It may be that the mobile phone (or computer) system is muted, or the original file of the customized voice color has no human voice.

6：Can I change my membership level; what if I don't have enough credits?

When you purchase a membership, the credits, benefits and validity period of the membership take effect immediately, and the remaining credits in your account will be automatically accrued to the new membership (i.e., the validity period and benefits are also the same as those of the new membership); when you don't have enough credits, you can replenish them through the membership or the credits package.

7：What is the refund policy?

Failed tasks will be refunded all credits; virtual goods do not support refunds in principle, special circumstances can contact customer service application, other can refer

8：What if the upload fails?

What if the upload fails?

9：Why has the task been "pending"?

After the task is submitted successfully, it will run automatically in the cloud. You can leave without waiting. You can view and resume the task at any time in "My Creation", or bind your mobile phone number to receive the task completion notification.

10：video dubbing function, the use of clone timbre, how to achieve the best results?

1. The sound quality and volume of the audio or video are required to be normal; 2. It is recommended to manually verify the text before submitting for synthesis; 3. It is recommended that the duration of the file should not be less than one minute; 4. If there is more than one speaker, it is not recommended to use the clone timbre, but the built-in timbre or the customized timbre should be used.

11：What should I do if my membership benefits have not been activated after successful payment?

Generally synchronized instantly with a delay of up to a few seconds, you can also refresh the “account” page to check the status of members, or contact customer service inquiries.

12：Can audio generated by speech synthesis be commercialized and will there be copyright issues?

Built-in voices are commercially available (except for some imitation voices) and copyright free; if it is your customized voices (or some imitation voices), you need to get the authorization by yourself.

13：How to improve the effect of custom voice?

1. Voice needs to be clear and natural; 2. No other people's voices; 3. No reverberation or murmur; 4. Clone quality: Professional Customization > Advanced Customization > Instant Clone.

14：Is uploaded audio or video, customized timbre, etc. safe and will there be privacy problems?

100 percent secure, no privacy issues. We strictly abide by relevant laws and regulations to protect your privacy and support property rights. All video files are protected by real-time security. They can be deleted manually and will be deleted automatically after expiration. You can also refer

15：What is the difference between a membership and a credits package?

Membership is a premium feature and additional services, and also comes with its own credits (the credits that come with it have an expiration date, just like the membership); A credits package only replenish credits and do not change the level of membership, and the credits in the packs are permanently valid and do not expire.

16：Why are there no credit rewards for daily-check (or inviting)?

Credits are rewarded instantly and can be synchronized by refreshing the account page. There may be no rewards if violations such as cheating or bulk accounts are recognized by the system.