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FAQ

1：Are there limits on the file size and duration supported?

Different membership plans support different file sizes and duration limits. For details, please refer to the relevant information on the pricing page.

2：Will my membership automatically renew after purchase?

No, there is no automatic renewal feature.

3：Do you support invoicing and how to apply?

You can apply for it by selecting the corresponding order on the “Orders/Invoices” page. It will be issued and sent to your email within two days.

4：What are credits and what are they used for?

Credits are the billing unit, and submitting non-free tasks will consume credits.

5：Why is there no sound in the synthesized voice?

It may be that the mobile phone (or computer) system is muted, or the original file has no human voice.

6：Can I change my membership level; what if I don't have enough credits?

When you purchase a membership, the credits, benefits and validity period of the membership take effect immediately, and the remaining credits in your account will be automatically accrued to the new membership (i.e., the validity period and benefits are also the same as those of the new membership); when you don't have enough credits, you can replenish them through the membership or the credits package.

7：What is the refund policy?

Failed tasks will be refunded all credits; virtual goods do not support refunds in principle.

8：What should I do if the upload fails?

Uploading requires a stable network (the speed is mainly related to the local network speed). Please do not leave during uploading, otherwise the network may be interrupted and the upload may fail. You can continue uploading or cancel uploading and try again. It is recommended to use the web version for large files first.

9：Why is the task still "processing"?

After the task is submitted successfully, it will run automatically in the cloud. You can leave without waiting. You can view and resume the task at any time in "My Creation".

10：How can I achieve the best results when using Dubbing with cloned voices?

1. The voice quality and volume of the audio/video are required to be normal; 2. It is recommended to manually verify the text before submitting for synthesis; 3. It is recommended that the duration of the file should not be less than one minute; 4. If there is more than one speaker, it is not recommended to use the cloned voice, but the built-in voice or the cloned voice should be used.

11：What should I do if my membership benefits have not been activated after successful payment?

Payments are generally effective immediately after successful payment, with a maximum delay of a few seconds. You can also refresh the “Account” page to check your membership status, or contact customer service for inquiries.

12：Can the generated audio be used commercially? Will there be copyright issues?

Built-in voices are commercially available (except for some imitation voices) and copyright free; if it is your cloned voices (or some imitation voices), you need to get the authorization by yourself.

13：How to improve the effect of voice cloning?

1. Voice needs to be clear and natural; 2. No other people's voices; 3. No reverberation or murmur; 4. Clone quality: Professional Customization > Advanced Customization > Instant Clone.

14：Are uploaded audio/video files, cloned voice, etc. secure? Are there any privacy issues?

Safe and secure with no privacy concerns. We strictly comply with relevant laws and regulations to protect your privacy and intellectual property rights. All videos are protected by real-time security measures, can be manually deleted, and will be automatically and permanently deleted upon expiration. You may also refer to the Privacy Policy for more details.

15：Why are my free credits gone?

If too much risky content is submitted, free credits may be automatically withdrawn by the system (free users only).

16：Why did my voices fail or disappear?

It is possible that the source file has no voice or is of poor quality; if the voice violates the 'Voice Cloning Terms, it may fail or be deleted automatically.

17：How can I get an activation code?

Activation codes are usually rewards for events or can be purchased through customer service.

18：What is the difference between a membership and a credits package?

Membership is a premium feature and additional services, and also comes with its own credits (the credits that come with it have an expiration date, just like the membership); A credits package only replenish credits and do not change the level of membership, and the credits in the packs are permanently valid and do not expire.

19：Why are there no credit rewards for checking in (or inviting friends)??

Credits are rewarded instantly and can be synchronized by refreshing the account page. There may be no rewards if violations such as cheating or bulk accounts are recognized by the system.

20：How can I log in to multiple devices with the same account?

Professional members support multi-device login, you need to bind a cell phone number and set a password in the web version, and then in other computer browsers, you can use the cell phone number and password to log in.